The Effectiveness of Sales Call Reluctance Training
To improve sales, a new Commercial Director was hired to work closely with the sales team.
Case Studies
Influence of SPQ Gold in Sales Selection
The purpose of this study is to review the impact of SPQ Gold testing on the sales selection process.
Analysis of the Relationship of Telephobia Case Study
The purpose of this study is to examine the Telephobia Salse Call Reluctance profiles of telemarketing representatives.
Customer Engagement: A Core Competency Case Study
A study was conducted to examine current levels of call reluctance across industries and countries.
Comparison of Higher and Lower Producers Case Study
This study was a preliminary exploration of the relationship of SPQ Gold scale scores to actual sales production.
Sales Call Reluctance and Productivity Case Study
SPQ*Gold Assessment was administered to agency managers and account representatives at an insurance company.
Project in DHL Sweden
In 2002 DHL was at a crossroads. Traditional training had not affected the sales in a positive way and something dramatic needed to be done to improve the sales…